Contact

How Can We Help?

Owned and operated by Daleg Global, we are happy to assist with any questions about your outdoor kitchen setup.

We typically respond within 24 hours
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Email
support@backyardchefhq.com
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Phone
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Mon-Fri, 9 AM - 5 PM EST
Live Chat
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.

What is your return policy?

If you are not satisfied with your purchase, you may initiate a return within our return window. Please contact our team with your order number so we can walk you through the process.

Can I exchange an item for a different model?

We are happy to help with exchanges on eligible items. Reach out to us with details about your current product and the model you are interested in, and we will guide you through the next steps.

How do I choose the right grill or pizza oven for my backyard?

Choosing the right outdoor cooking equipment depends on your space, cooking style, and entertaining needs. Our team can help you compare propane gas grills, pizza ovens, and outdoor kitchen islands to find the perfect fit.

Do your fire tables and outdoor refrigerators require special installation?

Most of our fire tables and outdoor refrigerators are designed for straightforward setup. Specific installation details are included with each product, and our team is available to answer any questions before you purchase.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Outdoor Kitchen Planning
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

Our team aims to reply to every inquiry within 24 hours on business days.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Premium Quality

Every fire table, grill, and pizza oven is selected for lasting craftsmanship and performance.

Free Shipping

Most orders ship free within the Continental U.S. with no order minimum required.