Shipping policy

This Shipping Policy is issued by Daleg Global, the operator of Backyard Chef HQ.

Effective Date: October 5, 2026

1. At a glance

  • Free shipping to the 48 contiguous United States on all in-stock products, unless the product page says otherwise. We do not currently ship to Alaska, Hawaii, U.S. territories or P.O. boxes.
  • Processing: 1 to 3 business days
  • Typical delivery: parcel items 5 to 10 business days; freight items 7 to 14 business days. If a product needs longer, its page shows the lead time and that timing applies.

2. Parcel and freight delivery

Smaller items such as grills, pizza ovens and accessories ship by parcel carrier (UPS, FedEx or similar) with tracking. Large items such as outdoor kitchen islands, built-in grills, refrigerators and fire tables ship by LTL freight.

For freight orders:

  • The carrier will call or email to schedule a delivery appointment. Someone 18 or older must be present to sign.
  • Delivery is curbside with liftgate service, to the end of your driveway or the nearest accessible point. Moving the item to your backyard, unpacking and installation are not included.
  • Please make sure a large truck can reach your address and tell us about any access limits (gated community, narrow road) when you order.
  • If a scheduled delivery is missed or refused without a valid reason, the carrier's redelivery or storage fees may be charged.

3. Inspect before you sign

Check the packaging and product with the driver. Note any damage on the delivery receipt, take photos, and contact us within 48 hours of delivery. Hidden damage found when unpacking must also be reported within 48 hours. We will arrange a replacement part, replacement product or refund. See our Return and Refund Policy.

4. Tracking

You will receive tracking details by email when your order ships.

5. Lost or missing items

If your order has not arrived within the delivery window, or a part is missing, contact us within 7 days of the expected delivery date and we will trace the shipment or send the missing item.

6. Address accuracy

Please check your shipping address at checkout. If a shipment is returned because of an incorrect address, we will contact you to arrange reshipment, and reshipping costs may apply.

7. Contact

support@backyardchefhq.com · 412-912-6228 · Monday to Friday, 9 AM to 5 PM ET
Backyard Chef HQ, 30 N Gould St Ste R, Sheridan, WY 82801, United States