Return and Refund Policy
This Return and Refund Policy is issued by Daleg Global, the operator of Backyard Chef HQ.
Effective Date: October 5, 2026
1. At a glance
- Return window: 30 days from delivery
- Damaged, defective or wrong item: report within 48 hours of delivery. We cover return shipping and charge no restocking fee.
- Change of mind: accepted on unused items in original packaging. A 15% restocking fee applies and return freight is deducted from the refund.
- Refunds: issued to the original payment method within 7 business days after the return is received and inspected
2. Inspect your delivery
Most outdoor kitchen equipment ships by freight. Please inspect the packaging and product with the driver before signing. Note any visible damage on the delivery receipt, take photos, and contact us within 48 hours of delivery so we can file a claim with the carrier and send a replacement or refund.
3. How to start a return
Contact us before sending anything back. Email support@backyardchefhq.com or call 412-912-6228 (Monday to Friday, 9 AM to 5 PM ET) with your order number, the reason for the return and photos if the item is damaged. We will reply with return instructions and, where we cover shipping, a prepaid label or freight pickup. Returns sent without authorization may not be accepted.
4. Return conditions
- Items must be unused, uninstalled and in their original packaging with all parts and accessories.
- Items that have been installed, connected to gas, or used cannot be returned unless they are defective.
- Special-order, custom-built or made-to-order items (for example custom outdoor kitchen islands) are final sale unless they arrive damaged or defective. This is noted on the product page.
5. Fees and return shipping
- Damaged, defective or incorrect items: no restocking fee; we pay return shipping.
- Change of mind: 15% restocking fee; the actual cost of return shipping or freight is deducted from the refund. Original free shipping is not deducted.
- Exchanges for the same item are not charged a restocking fee.
6. Warranty claims
Problems that appear after the return window are handled under the manufacturer's warranty. We will help you file the claim with the manufacturer.
7. Cancellations
Orders can be canceled for a full refund before they ship. After shipment, the return process above applies.
8. Your rights
This policy does not affect your rights under applicable U.S. consumer protection law.
9. Contact
Backyard Chef HQ, 30 N Gould St Ste R, Sheridan, WY 82801, United States
support@backyardchefhq.com · 412-912-6228
